Delivery & Returns

Local Delivery

Local delivery within Cardiff is available throughout lockdown, free for orders over £10 (£1.50 for orders below £10)

Order Mon-Fri to have your order delivered Saturday between 12pm & 5pm

You’ll receive a text with an estimated delivery time on the day

UK-wide delivery (temporarily suspended)

Orders will be dispatched by Royal Mail 1st Class within three working days.

Postage costs are automatically calculated based on the number of products, the size and the weight of your order. These costs will be displayed as you add items to your cart.

Free delivery is offered on orders over £60!

Products are packaged lovingly in 100% biodegradeable and recyclable packaging. Whilst every care is taken to avoid damage, a leaf or two may be lost during transit – especially on more delicate plants; this will not affect their health, growth, or value.

Returns

In the unlikely event a product arrives with more serious damage, in poor health, or should it not arrive at all, please contact me as soon as possible including pictures of any damage to the plants, products or packaging. I’ll do everything I can to make it right!

I’m afraid returns cannot be accepted for plants which arrive in healthy condition. Should you be having any problems with plant health down the line, feel free to get in touch for some free care advice!

Returns for unwanted non-plant products are accepted so long as a request is made within 14 days of purchase. If the item is faulty under warranty (1 year for electronics) return postage costs will be covered and a full refund issued.